Frequently Asked Questions

Is your shop secure?

Your security is important to us. We use tried and tested eCommerce platform called Woocommerce used by millions shops and encrypt all communication with 128bit SSL encryption, so your data is very secure with us. Your. Data. Is. Safe.

Does GoodChakra store customers Credit Card information?

Absolutely Not! We do not store customers Credit Cards, instead, we use secure Stripe Credit Cards Gateway to process payments. Stripe is certified to the highest industry standards and has obtained all necessary regulatory licenses. We don’t have access to customers Credit Card information.

How long will my order take to arrive?

To serve you better and get the best prices, we are trying to deliver your order within 15-20 working days, but usually we’re much faster, you can see estimated delivery time on every product page.

When I will get my order?

It’s easy! Just type your tracking number HERE, and you will get your order whereabouts right away!

What if I want to return an item?

Sure, you have up to 60 days from the purchase date to return your item. Please contact us for instructions.. You can see our Returns Policy here.

How can I get in touch if I have a problem with my order?

Please click on the CONTACT US. We will be more than happy to help you.

How can I pay for my order?

We’re accepting all major credit card, debit card, and Paypal through secure credit card processing gateway.

Will my order arrive all in one parcel?

We will try to deliver items you ordered in one parcel, however, sometimes we will split it into a couple of smaller ones just to make delivery quicker. All deliveries are FREE unless stated otherwise.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How can I know about special offers and deals?

SUBSCRIBE OUR EMAIL LIST and be the first to know about exclusive offers, new arrivals, seasonal sales and more.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:


Shopping cart