Shipping and delivery
We are proud to offer international shipping services that currently operate in many countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Goodchakra (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautyful as a photo! Do I have taken 2 are really satisfied! Excellent material and prints beautiful! Recommend!!!
Beautiful Thank you, I love you and also thank you very much for the gift
Beautiful fabrics, I will recommend another. Thank you for your speed
All as in the description, a clear drawing, good material, in general, I'm happy!
nice products .thank you for the little attention. i recommend.
Very cute, fast shipping and good quality!
Super mignon , merci
Very nice, neat. Cloth is dense, print is colorful, bright, quality! Fully corresponds to the description and expectations. Oh, this cute bracelet with a postcard. In the most Kokoro! (ꈍᴗꈍ) Spasms: D
Very good quality for the price. Arrived fast. I love them! They even sent me a small gift. This store is the best!
It's a very nice apron, I'm happy!
it arrived fast. the material is good and we really love the design :)) came with little nice gift. super satisfied ^.^
Very nice patterns Fabrics and cords look good quality To do with time Very fast delivery
Very satisfied with the item, and I got a gift from store. Thanks.
I love them!
These are pretty good aprons and they arrived in perfect condition. Seller threw in a Chinese lucky charm as a gift - thanks - we'll all going to need some luck to survive this godawful year! (^o^)/
It's very nice and came with a gift
Nice. All right, and it fits well, very happy. It also came with a gift bracelet.
The fabric is quite rigid but very good impression and good quality.
Perfectly matches the description. Long to go back. However, opening the package, I had a small bracelet happiness (even if it's not much, it's always fun!). I will see for the quality. In any case, I recommend the product