Shipping and delivery
We are proud to offer international shipping services that currently operate in many countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Goodchakra (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This necklace is very nice
Really cute!!!!
This was better than I thought it would be!! Totally recommend.
Larger than expected but very beautiful & well processed
This blue is just beautiful! The reflections on the stone are really too much! And it shines well!
Very good article. Excellent store. Shipping in combo in 20 days. Very nice Mineral. Excellent quality and design. Just like the description.
Nice . Would have wanted the necklace longer but still nice
really pretty, just wish the stone was a deeper green. gold plating is good too
The pendant is beautiful, but it will be necessary to think about changing the chain, which it, is horrible... The package arrived very quickly in France, I am very satisfied
Delighted!!! I want to wear it constantly! Very nice looks and made worthy! I do not know if the stone is real, most likely plastic, but it does not make the pendant worse. It came very quickly together with other orders. The chain is adjustable! Thank you so much
Very happy! Looks amazing, got many compliments on it!
Very nice product, arrive well packaged, arrive on schedule, recommend to store I very much liked your product I will return q buy
Stunning pendant! Krasnoyarsk has reached in a month. The stone is real, very beautifully shimmering. Took for 149,49 ₽
The goods reached Krasnodar in two weeks. Track tracked. The parcel was well packed, nothing was damaged on the way. Bracelets and pendant exactly as in the store's picture. They are beautiful! I really like these jewelry. I recommend the store.
I bought this decoration for the stone, it's of good quality. On one side a little yellowish, but I will use as a brooch. The chain is long and durable, I hope it does not darken
A beautiful pendant, in life and in the photo it is more purple than pink. Chain included
i expected the rock to be slightly bigger but it’s still very pretty and very good quality! very pretty. shipping was extremely fast too
Great pendant! Yes for such money! The pendant itself is 1,5*2 cm, with 2,5 ear. The length of the chain is 47 + 4 cm. It is easily fastened for any link. Well Painted agate, good quality chain-chain link size 5*3mm. Of the picky (maybe someone important)-the lock and the extension chain slightly differ in shade, but it's nothing at all. Very satisfied with the goods. The store sent the goods the next day, did not communicate. Delivery to Samara 3 weeks. Thank you. I add the store to my favorite.